Privacy Policy

Effective date: January 1, 2026

Luna Optimum Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose and safeguard information collected through our website (lunaoptimumcleaning.com) and in connection with the cleaning services we provide. By using our website or requesting our services, you agree to the practices described below.

1. Information we collect

We collect information you voluntarily provide when you request a quote, fill out a contact form, book an appointment, sign a service agreement or otherwise communicate with us. This may include:

• Identification data: name, company, job title.
• Contact data: email address, phone number, mailing address.
• Facility data: address, square footage, scope of work, access instructions.
• Billing data: invoicing address, tax ID, payment details handled by our processors.
• Technical data collected automatically: IP address, browser, pages visited, device type.

2. How we use your information

We use the information we collect to:

• Respond to quote requests and service inquiries.
• Deliver, schedule and document the cleaning services you engage us for.
• Invoice, collect payment and maintain accurate financial records.
• Send operational communications (scheduling, reporting, service updates).
• Comply with legal, regulatory and procurement requirements.
• Improve our website, services and customer experience.

3. How we share your information

We do not sell personal information. We share information only with:

• Trusted service providers (scheduling, CRM, payment, accounting, email) acting on our behalf.
• Government agencies or public-sector clients when required by the contract or applicable law.
• Professional advisors (legal, accounting) under confidentiality obligations.
• Successor entities in the event of a business transfer, merger or acquisition.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies for essential functionality, analytics and, where applicable, marketing attribution. You can control cookies through your browser settings. Disabling cookies may affect functionality of some pages.

5. Data retention

We retain personal and business information for as long as needed to provide our services, comply with legal obligations (including tax, procurement and contract records) and resolve disputes. When information is no longer needed, we delete or anonymize it.

6. Security

We apply reasonable administrative, technical and physical safeguards to protect the information we hold. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work continually to protect your data.

7. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, as well as to object to processing or request portability. To exercise these rights, contact us at lunaoptimumcleaning@gmail.com.

8. Children's privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.

9. Third-party links

Our website may link to third-party websites (e.g., maps, social networks, scheduling platforms). We are not responsible for the privacy practices of those sites; please review their privacy policies separately.

10. Updates to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective date" at the top of the document and, where appropriate, notify you by email or on our website.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at:

Luna Optimum Cleaning
8181 Northway Dr, Hanover Park, IL 60133
Phone: +1 (833) 901-5862
Email: lunaoptimumcleaning@gmail.com